Refund policy - GS Exotics & Reptilarium

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Refund policy

Terms & Conditions
Refund policy
We offer a 30 day returns policy.  You must inform us of your wish to return an item within 14 days.
We do not accept  responsibility for goods being returned to us, which are not received.  You must provide  proof of delivery to us or a receipt from the carrier once the item has been delivered.
We only accept returns from the person who originally bought the product from us.
Any unwanted items can be returned at the customer’s expense in its original packaging and condition.  The products being returned must be securely packed  to avoid any damage during transit. Any refunds will be issued once we have received the goods, the refund only includes the cost of the goods and not the packaging and posting. This can take up to 14 days to complete.

Certain items can not be returned for a refund e.g. live plants, live or frozen food, spare parts, custom made items and special orders. If your item falls into this category and is damaged or faulty please contact us by telephone  on receipt of the product.  
Any goods  with a manufacturing fault, if reported on arrival, will be refunded or replaced at no cost to you.
If an item develops a fault within the warranty period, we will provide a replacement or have it repaired, once this has been confirmed by either us or the manufacturer. This normally takes about 14 days to complete however some products or manufacturers may take longer.
We will refund any reasonable cost of the return postage if the event of a product arriving  damaged or faulty.
Our address is -
GS Exotics & Reptilarium
Unit 3, Llay Road Industrial Estate,
Llay, Wrexham. LL12 0TU
Contact us for additional information at:
Or give us a phone call:
0151 245 5301
GS Exotics logo

Animal Activities Licence issued by Wrexham Council -  570724
Pet Shop Licence issued by Wrexham Council -  570663
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